Effective Date: December 4, 2025
Website: https://excellogisticx.com

Introduction

Excel LogisticX (“Excel LogisticX,” “we,” “our,” or “us”) operates https://excellogisticx.com and provides vehicle transportation and logistics services across the United States.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, request a quote, book transportation services, communicate with us, or otherwise interact with Excel LogisticX.

By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

1. Information You Provide Directly

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number (including mobile number)
• Pickup and delivery addresses
• Vehicle details (year, make, model, operability status, VIN if provided)
• Shipment and load details
• Billing and payment information
• Messages, documents, or files submitted to us

2. Information Collected Automatically

When you access our website, we may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent
• Referring URLs
• Date and time of visits
• Cookie and tracking data

3. Information from Third Parties

We may receive additional information from:

• Carriers, drivers, brokers, or dispatch partners
• Payment processors
• Fraud-prevention and compliance providers
• Analytics providers
• Public or commercially available sources where permitted by law

How We Use Your Information

We use personal information for legitimate business purposes, including:

• Providing vehicle transportation and logistics services
• Generating quotes and booking shipments
• Coordinating carriers and delivery schedules
• Communicating shipment updates and customer support
• Processing payments and preventing fraud
• Improving website performance and services
• Conducting internal reporting and analytics
• Complying with legal, regulatory, and contractual obligations

Legal Basis for Processing (Where Applicable)

Where required by law, we process personal information based on:

• Performance of a contract
• Steps taken prior to entering a contract
• Legitimate business interests
• Consent
• Compliance with legal obligations

Sharing and Disclosure of Information

We do not sell personal information.

Mobile opt-in data, SMS consent records, and phone numbers collected for SMS communication purposes will not be shared, sold, rented, or disclosed to any third parties or affiliates for marketing or promotional purposes.

We may share personal information with:

• Carriers, drivers, brokers, or dispatch partners necessary to complete shipments
• Service providers supporting our operations (hosting providers, CRM systems, analytics providers, payment processors, communication platforms)
• Legal or regulatory authorities when required by law
• Parties involved in a merger, acquisition, financing, or business restructuring
• Entities necessary to prevent fraud, security threats, or misuse

All service providers are required to safeguard personal information and use it only for authorized business purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core website functionality
• Analyze traffic and usage trends
• Improve performance and user experience

You may disable cookies through your browser settings. Disabling cookies may impact certain website features.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide requested services
• Maintain business and transaction records
• Comply with legal and tax requirements
• Resolve disputes and enforce agreements

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

International Data Transfers

Personal information may be stored or processed outside your jurisdiction. Where required, we implement appropriate safeguards to protect transferred data.

Your Privacy Rights

Depending on applicable law, you may have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Object to or restrict certain processing activities
• Request data portability
• Withdraw consent where processing is based on consent

To exercise your rights, contact us using the information below.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect
• The right to request deletion
• The right to correct inaccurate information
• The right to limit the use of sensitive personal information
• The right to non-discrimination for exercising privacy rights

Excel LogisticX does not sell or share personal information for cross-context behavioral advertising.

SMS Terms and Conditions

By opting in to receive SMS messages from Excel LogisticX, you agree to the following:

1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from Excel LogisticX, you may receive messages related to the following:

–   Transactional Delivery Confirmation

–   Real-time Logistics Update

–   Post-Delivery Service Notification

–   Final Delivery Confirmation

 

Example: “Hello, this is Excel LogisticX. Your shipment has been completed. You can reply STOP to opt out of SMS messaging from Excel LogisticX at any time.”

3- Message Frequency:

“Message frequency may vary. You may receive up to 10 SMS messages per week regarding your delivery notifications.”

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from Excel LogisticX in the following way:

–   By submitting an online form.

 

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link)

Additional Options:

–   If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

 

8- Standard Messaging Disclosures:

–   Message and data rates may apply.

–   You can opt out at any time by texting “STOP.”

–   For assistance, text “HELP” or visit our [Privacy Policy] page.

–   Message frequency may vary

Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

Contact Information

Excel LogisticX
McKinney, TX 75071
Phone: (972) 573-3910
Email: info@excellogisticx.com
Website: https://excellogisticx.com